Client care
Frequently asked questions.
Everything you may want to know before placing your order.
Ready-to-ship pieces usually dispatch within 2–4 working days. Made-to-order and couture pieces may require additional production time.
Yes. This demo includes worldwide shipping messaging; final rates and available destinations would normally be configured in the store backend.
Unworn ready-to-ship items can be requested for size exchange within the stated return window, subject to availability.
Use the size guide and garment notes on each product page. For couture or in-between sizing, contact client care before ordering.
Private-sale and final-sale pieces are normally non-returnable unless there is a verified manufacturing issue.
Keep them in a breathable garment cover, away from moisture and direct sunlight. Heavy embellishment should be stored flat where possible.